Your team had our best interests at heart every day.
“Like most people, my husband, and I approached our remodeling project with a mixture of excitement and apprehension, having heard many stories about remodels gone wrong. Every time I look at my house now, it is with a mixture of delight and happiness, and your company is responsible for that.
When I first met Michael Snow and he showed me your company’s portfolio, I wondered for a moment if Strite would be the right fit for us. After all, we were contemplating an interior remodel of a 1,300 square foot 1977 ranch house out in the Barber Valley, not an addition to a gorgeous home in the Highlands. Even though I’m sure our project was a small one by your standards, the level of customer service that we received from your staff every day made me feel like this was the most important job you had.
Michael had wonderful ideas for our kitchen remodel, and as I use the cabinets and the space months later, I still cannot think of anything I would do differently. In our design meetings, Michael’s excellent interviewing skills brought our needs into focus, and he designed a space that fits our lives. In the dinner parties I’ve held since, I have been amazed at how well the kitchen, dining room, and living room work together. Through-out our remodel, I was deeply impressed by Michael’s collaborative approach to problem solving and his focus on our budget. His catchphrase, “that’s high budget, low value; let’s find something low budget, high value,” became our remodeling mantra.
Ed Lee was our project manager, and he and Bob Mundy were consistently available for even the smallest questions. I knew by their actions that our day-to-day remodeling experience was just as important to them as the final product. Ed’s sense of humor and his enthusiasm for the construction process was unmistakable, and affected the entire team at my house, including tradespeople. When I’d come home in the middle of the day for a question or to check on something, I entered the house to sounds of hammers, saws, hard work, and laughter. (my husband) and I did the painting ourselves, and Ed went beyond the call of duty to provide painting tips and ideas. I learned a great deal about the way our home is put together from Ed, and I deeply appreciated his knowledge.
Michael, Ed, and Bob were absolute watchdogs for quality. Two of my friends were remodeling their houses at the same time with other companies. Both would tell stories of needing to explain to their contractors why they were unhappy with something. Either something came in the wrong color, or wasn’t quite straight, or simply not right. I never had to bring up a quality issue. On the one or two occasions when an issue cropped up, Ed would point it out to me and say, “Bob and I looked at this, and we think it needs to be re-done,” and they would do it. Not once did I feel I had to argue with anyone.
I must share one last story about Michael. One of my remodeling friends was having a difficult time with her contractor, and was at wit’s end. I suggested that she talk to Michael, hoping he would have some ideas. She and I both talked to Michael on the phone, and he listened, did some investigating, and called her back with advice that she found helpful. Now, as her remodel is wrapping up, behind schedule and over budget, she doesn’t recommend her contractor to friends. She recommends Strite.
Your team had our best interests at heart every day, whether the topic was budget, functionality, quality construction, or aesthetics. We are delighted at the result, and admire the top-notch way your business operates. Thank you so much for a positive experience.”